Return & Refund Policy

Last Updated: 18 September 2026

At Eazon, we want you to shop with confidence. If your purchase isn’t right for you, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, tags, and accessories, where applicable.

• The product must not be damaged, altered, or used beyond what is reasonably necessary to inspect it.

• Proof of purchase or your order details may be required.

Certain products may not be eligible for return where this is permitted by applicable UK law, including items that are personalised or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

2. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, faulty, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos where appropriate

We will review the issue and, where appropriate, offer a replacement, repair, or refund in accordance with your legal rights.

3. Change of Mind

If you simply change your mind about a purchase, you may be able to cancel or return your order in accordance with the Consumer Contracts Regulations 2013.

Unless an exception applies, you generally have the right to notify us within 14 days of receiving the goods that you wish to cancel your order.

Returned goods should be sent back within the applicable timeframe and must be handled with reasonable care.

4. Refunds

Once we receive and inspect your returned item, we will process your refund where the return is approved.

Refunds will normally be issued to the original payment method.

Where required by applicable UK law, refunds will include the applicable standard delivery charges. Additional delivery costs, such as choosing an upgraded delivery option, may not be refundable where permitted by law.

Please allow your payment provider additional time to process the refund after it has been issued.

5. Return Postage

For change-of-mind returns, the cost of returning the item may be the customer's responsibility unless we have stated otherwise.

If the item is faulty, damaged, or incorrectly supplied, please contact us before returning it so we can provide the appropriate instructions.

6. Items That Cannot Be Returned

Some items may not be eligible for return where permitted by law, including:

• Personalised or made-to-order products

• Sealed products that are not suitable for return due to health or hygiene reasons once unsealed

• Products that have been damaged or altered after delivery

• Items specifically excluded from returns under applicable legislation

This does not affect your statutory rights.

7. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with your order number and the reason for your request.

Email: eazonltd@gmail.com
Phone: +44 7862 602488

Please do not send an item back without contacting us first, as this may delay the processing of your return.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection law.

Where a product is faulty, not as described, or does not meet the requirements of applicable UK consumer law, you may have additional rights to a repair, replacement, price reduction, or refund depending on the circumstances.

Eazon aims to handle all returns and refunds fairly and in accordance with applicable UK law.